Transition Management
xprnc.it - capability development for service providers

    Transition Management

    Purpose

    In today’s quickly changing environment transition management plays an essential role, contributing to efficient and effective implementation of changes and increasing agility of the service provider. The purpose of this blended learning experience is to equip transition professionals with the skills that are necessary to excel in their roles. The course focuses on today’s challenges like managing multiple transition projects, identifying and handling stakeholders and communicating effectively with them, managing risks, organizational changes, increasing agility, effective cooperation with design, development and operations teams, manage resistance, conflicts and stress. The content and terminology of this training course is fully aligned with ITIL 4, the most popular service management framework.

     

    Target Audience

    • Transition Managers
    • Project Managers
    • Change Managers
    • Organizational Change Experts
    • Service Managers or any professional in a transition role

     

    Course Content

    • Interview with candidates/manager before confirming enrollment (included in attendance fee)
    • Project management principles and techniques
    • Stakeholder communication
    • Risk management
    • Organizational change management
    • Agile frameworks, behaviors and techniques
    • Change management
    • Resistance management
    • Conflict handling
    • Influencing
    • 2 individual coaching/follow-up sessions (included in attendance fee)


    TM Course Information

    • Basics

      Duration:           4x2 days + follow-up

      Format:             25% lecture, 75% practice

      Language:         English or Hungarian

    • Prerequisites

      Experience in management of IT services. Knowledge of project management is an advantage but not required.

    • Pricing

      Price includes interviews, classroom sessions, pre-reading and coaching.

    • Further Learning

      • Project Management (PRINCE2/PMP)
      • Project Management Techniques
      • ITIL4 Foundation
      • ITIL4 Managing Professional
      • ITIL4 Strategic Leader
      • Management of Risk (M_o_R)


    Upcoming sessions

     
    Budapest
    29 April 19- 28 June 19
    (4*2 days)


    About SME Framework

    The Service Management Excellence Framework is a unique individual development program, specifically designed to meet the job role requirements of Service Delivery Managers, Transition Managers and Operations Managers working in shared service centers and for IT service providers. It consists of practical classroom sessions, self-study, assignments to be completed between sessions, follow-up and coaching. Though it is linked to internationally recognized best practice frameworks like ITIL, M_o_R and PRINCE2, it is not a prerequisite to hold any of these certificates and this program is not intended to prepare to these exams. It rather focuses on the behaviors and techniques of applying these frameworks in practice.


    Want to know more

    about SME Framework?


    The ExperienceIT Group

    We offer an organizational development portfolio designed specifically for the IT services industry.



    • Gyöngyvirág utca 44.
      H-1183 Budapest, Hungary
    • Tax number

      25020706-2-43

    • Send mail to us

      training@experienceit.hu

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