ITIL 4 Foundation

ITIL 4 Foundation

Purpose

ITIL© supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs. ITIL© , a professionally recognized certification scheme, provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.  

The ITIL© 4  Foundation certification is designed as an introduction to ITIL© 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. 

 

Target Audience

The certification can help those who require a basic understanding of the ITIL© framework, who want to understand how ITIL© can be used to enhance IT service management and all IT professionals or others working within an organization that has adopted ITIL©.

 

Course Content

• A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
• The guiding principles of ITIL© 4
• The four dimensions of Service Management
• Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
• How ITIL© practices described in ITIL© 4 will maintain the value and importance provided by the current ITIL© processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value
• Sample exam


ITIL4F Course Information

  • Basics

    Duration:           3 days 

    Format:             60% lecture, 25% exam preparation, 15% practice

    Language:         English/Hungarian

    Exam type:       Closed book

    Questions:        40 multiple choice question

    Duration:          60 (+15) minutes

    Pass:                 65% (26 or more correct answers)

  • Prerequisites

    IT service management experience is an advantage but not necessary

  • Pricing

    Price includes classroom sessions, handout and pre-reading.

  • Further Learning

    • ITIL© Managing Professional
    • ITIL© Strategic Leader
    • Service Management Excellence


Upcoming sessions

  
  Budapest
05 July 19 - V4 Foundation Transition (1 day)


15-16 August 19
09-10 September 19

 


About Exam Prep Courses

Our exam preparation courses offer professionals a very efficient way to acquire globally recognized certifications for ITIL4®, PRINCE2®, PRINCE2 Agile® and Management of Risk (M_o_R®). Our courses prepare to the Foundation and Practitioner levels of these qualifications and their content is continually aligned to the official syllabus. Though the focus is on helping students remembering what is required to pass the exams, theory is not only presented: it’s linked to practice during group and individual assignments. To eliminate or significantly reduce the time required for self-study our courses contain frequent summaries, essential elements of the exam syllabus are highlighted in the handout and several creative exercises help candidates remember the learning content necessary to pass the exams.


ITIL4®, PRINCE2®, PRINCE2 Agile®, M_o_R® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


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