ITIL Practitioner and v4 Transition 2in1

ITIL Practitioner and v4 Transition 2in1

Purpose

The purpose of this unique combination of two training courses is timesaving for participants. ITIL© Practitioner and v4 Foundation Transition are both possible next steps following an ITIL© v3 Foundation class and have some overlapping content, since ITIL© Practitioner contained tools and techniques which became part of ITIL© 4. New concepts and changes to ITIL© practices are introduced while participants practice definition of services, identification of improvement opportunities, creating meaningful metrics and reports, communicating to stakeholders, and managing organizational changes. The course prepares candidates to two exams: ITIL© 4 Foundation and ITIL© Practitioner, which is worth three credits towards the ITIL© v3 Expert or v4 Managing Professional qualification.

 

Target Audience

This 2in1 course is the most efficient way to gain 3 credits towards ITIL© 4 Managing Professional and get familiar with ITIL© 4 at the same time. It is recommended for any IT professional who is pursuing ITIL© 4 qualification and is interested in practical aspects of ITIL© like initiating continual improvement, measuring services and processes, effective communication with stakeholders to gain support for service improvement programs.

 

Course Content

• Pre-course assignment
• ITIL© Foundation review
• ITIL© 4 changes
• Service definition
• Identification of improvement opportunities
• ITIL© principles
• Continual improvement approach
• Service measurement and metrics
• Organizational change management
• Stakeholder management
• Communication principles
• Communication planning
• Service improvement roadmap
• Action planning
• Sample exam


ITIL Practitioner and v4 Transition 2in1 Course Information

  • Basics

    Duration:           3 days 

    Format:             40% lecture, 25% exam preparation, 35% practice

    Language:         English/Hungarian

    About the ITIL 4 Foundation Exam

    Exam type:        Closed book

    Questions:         40 multiple choice question

    Duration:           60 (+15) minutes

    Pass:                  65% (26 or more correct answers)

    About the ITIL Practitioner Exam

    Exam type:        Open book

    Questions:         40 multiple choice question

    Duration:           135 (+34) minutes

    Pass:                  70% (28 or more correct answers)

  • Prerequisites

    ITIL© Foundation

  • Pricing

    Price includes classroom sessions, handout and pre-reading.

  • Further Learning

    • Management of Risk (M_o_R©) Foundation

    • Service Management Excellence: Service Delivery Management, Transition Management, or Operations Management


Upcoming sessions

  
  Budapest

ITIL Practitioner & ITIL 4 Transition 2in1
08-10 July 19

 


About Exam Prep Courses

Our exam preparation courses offer professionals a very efficient way to acquire globally recognized certifications for ITIL4®, PRINCE2®, PRINCE2 Agile® and Management of Risk (M_o_R®). Our courses prepare to the Foundation and Practitioner levels of these qualifications and their content is continually aligned to the official syllabus. Though the focus is on helping students remembering what is required to pass the exams, theory is not only presented: it’s linked to practice during group and individual assignments. To eliminate or significantly reduce the time required for self-study our courses contain frequent summaries, essential elements of the exam syllabus are highlighted in the handout and several creative exercises help candidates remember the learning content necessary to pass the exams.


ITIL4®, PRINCE2®, PRINCE2 Agile®, M_o_R® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


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