Transition Management

Transition Management


In today’s quickly changing environment transition management plays an essential role, contributing to efficient and effective implementation of changes and increasing agility of the service provider. The purpose of this blended learning experience is to equip transition professionals with the skills that are necessary to excel in their roles. The course focuses on today’s challenges like managing multiple transition projects, identifying and handling stakeholders and communicating effectively with them, managing risks, organizational changes, increasing agility, effective cooperation with design, development and operations teams, manage resistance, conflicts and stress. The content and terminology of this training course is fully aligned with ITIL 4, the most popular service management framework.


Target Audience

• Transition Managers
• Project Managers
• Change Managers
• Organizational Change Experts
• Service Managers or any professional in a transition role


Course Content

• Interview with candidates/manager before confirming enrollment (included in attendance fee)
• Project management principles and techniques
• Stakeholder communication
• Risk management
• Organizational change management
• Agile frameworks, behaviors and techniques
• Change management
• Resistance management
• Conflict handling
• Influencing
• 2 individual coaching/follow-up sessions (included in attendance fee)

TM Course Information

  • Basics

    Duration:           4x2 days + follow-up

    Format:             25% lecture, 75% practice

    Language:         English or Hungarian

  • Prerequisites

    Experience in management of IT services. Knowledge of project management is an advantage but not required.

  • Pricing

    Price includes interviews, classroom sessions, pre-reading and coaching.

  • Further Learning

    • Project Management (PRINCE2/PMP)
    • Project Management Techniques
    • ITIL4 Foundation
    • ITIL4 Managing Professional
    • ITIL4 Strategic Leader
    • Management of Risk (M_o_R)

Upcoming sessions

14 October 19- 17 December 19
(4*2 days)

About SME Framework

The Service Management Excellence Framework is a unique individual development program, specifically designed to meet the job role requirements of Service Delivery Managers, Transition Managers and Operations Managers working in shared service centers and for IT service providers. It consists of practical classroom sessions, self-study, assignments to be completed between sessions, follow-up and coaching. Though it is linked to internationally recognized best practice frameworks like ITIL, M_o_R and PRINCE2, it is not a prerequisite to hold any of these certificates and this program is not intended to prepare to these exams. It rather focuses on the behaviors and techniques of applying these frameworks in practice.

Want to know more

about SME Framework?

ExperienceIT Group


    Gyöngyvirág utca 44.
    H-1183 Budapest, Hungary
    Tax number


    Send mail to us

© 2019 Learning Expert Ltd. All Rights Reserved.