Purpose

ITIL© Practitioner helps IT service professionals develop their skills to adopt and adapt the best practice guidance in order to identify and implement “quick win” improvements to services. Participants will get a practical introduction into defining services, identifying improvement opportunities, creating meaningful metrics and reports, gain buy-in from different stakeholders through effective communication and manage organizational changes. In addition, the course prepares candidates to the ITIL© Practitioner exam, which is worth three credits towards the ITIL© v3 Expert or v4 Managing Professional qualification.

Target Audience

ITIL© Practitioner is suitable for various individuals. It is an ideal next step after ITIL© Foundation so that participants can get experience with practical aspects of ITIL©. ITIL© Practitioner is recommended to any individual who wants to get a practical insight into initiating continual improvement, measuring services and processes, effective communication with stakeholders to gain support for service improvement programs.

Course Content

• Pre-course assignment
• ITIL Foundation review
• Service definition
• Identification of improvement opportunities
• ITIL principles
• Continual service improvement approach
• Service measurement and metrics
• Organizational change management
• Stakeholder management
• Communication principles
• Communication planning
• Service improvement roadmap
• Action planning
• Sample exam

Our exam preparation courses offer professionals a very efficient way to acquire globally recognized certifications for ITIL4^®, PRINCE2^®, PRINCE2 Agile^® and Management of Risk (M_o_R^®). Our courses prepare to the Foundation and Practitioner levels of these qualifications and their content is continually aligned to the official syllabus. Though the focus is on helping students remembering what is required to pass the exams, theory is not only presented: it’s linked to practice during group and individual assignments. To eliminate or significantly reduce the time required for self-study our courses contain frequent summaries, essential elements of the exam syllabus are highlighted in the handout and several creative exercises help candidates remember the learning content necessary to pass the exams.

ITIL4^®, PRINCE2^®, PRINCE2 Agile^®, M_o_R^® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.